{"id":7470,"date":"2022-06-27T11:20:48","date_gmt":"2022-06-27T09:20:48","guid":{"rendered":"https:\/\/better-hotel.com\/?p=7470"},"modified":"2024-03-18T13:26:56","modified_gmt":"2024-03-18T12:26:56","slug":"hotel-tynec","status":"publish","type":"post","link":"https:\/\/better-hotel.com\/en\/blog\/hotel-tynec\/","title":{"rendered":"Hotel T\u00fdnec"},"content":{"rendered":"
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Services this client uses<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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recep\u010dn\u00ed syst\u00e9m, rezerva\u010dn\u00ed syst\u00e9m, channel manager, booking engine s napojen\u00edm na platebn\u00ed br\u00e1nu, kl\u00ed\u010dov\u00fd syst\u00e9m (Keyguru)<\/em><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Why did you choose the Better Hotel system?<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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P\u0159i p\u0159evzet\u00ed provozu hotelu jsme \u0159e\u0161ili problematiku \u0159\u00edzen\u00ed provozu hotelu a hledali rezerva\u010dn\u00ed syst\u00e9m, kter\u00fd bude odpov\u00eddat hotelu na\u0161\u00ed velikosti a bude dostate\u010dn\u011b flexibiln\u00ed pro specifick\u00e9 po\u017eadavky \u2013 nap\u0159. napojen\u00ed na \u00fa\u010detn\u00ed syst\u00e9m. C\u00edlem bylo co nejv\u00edce automatizovat p\u0159enos dat a omezit chybovost zp\u016fsobovanou lidsk\u00fdm faktorem. Vyb\u00edrali jsme z n\u011bkolika syst\u00e9m\u016f a po fin\u00e1ln\u00edm posouzen\u00ed jsme si vybrali Better Hotel, kter\u00fd vyhov\u011bl jak na\u0161\u00edm po\u017eadavk\u016fm, tak byl i finan\u010dn\u011b p\u0159\u00edv\u011btiv\u00fd.<\/span><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Co V\u00e1m syst\u00e9m Better Hotel nov\u011b umo\u017enil a jak\u00fd je pro V\u00e1s jeho hlavn\u00ed \np\u0159\u00ednos?\n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Snad nejd\u016fle\u017eit\u011bj\u0161\u00edm p\u0159\u00ednosem je flexibiln\u00ed z\u00e1kaznick\u00fd servis, kter\u00fd n\u00e1m v\u00a0mnoh\u00e9m pom\u00e1h\u00e1 s\u00a0rozjezdem hotelov\u00e9ho provozu. Z pohledu veden\u00ed hotelu je d\u016fle\u017eit\u00fd p\u0159ehled a sledov\u00e1n\u00ed jednotliv\u00fdch segment\u016f provozu a tak\u00e9 z\u00e1sah\u016f do jednotliv\u00fdch doklad\u016f. Co n\u00e1m velmi vyhovuje je provoz na v\u0161ech typech periferi\u00ed bez ohledu na jak\u00e9m syst\u00e9mu b\u011b\u017e\u00ed. Tak\u00e9 aplikace pro mobiln\u00ed za\u0159\u00edzen\u00ed n\u00e1m zjednodu\u0161uj\u00ed p\u0159enos informac\u00ed nap\u0159. o stavu \u00faklidu.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Jak je pro V\u00e1s d\u016fle\u017eit\u00e1 u\u017eivatelsk\u00e1 p\u0159\u00edv\u011btivost, design a intuitivnost syst\u00e9mu Better Hotel?<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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D\u016fle\u017eit\u00fdm momentem ve vyu\u017eit\u00ed syst\u00e9mu je jeho intuitivn\u00ed ovl\u00e1d\u00e1n\u00ed, a to p\u0159edev\u0161\u00edm pro person\u00e1l recepce, kde lze pro jednotliv\u00e9 rezervace nastavit optickou podporu stavu rezervace, na kart\u011b rezervace jsou v\u0161echny pot\u0159ebn\u00e9 informace. Jist\u011b je zde prostor pro rozvoj, ale ji\u017e v\u00a0sou\u010dasn\u00e9 podob\u011b je syst\u00e9m dostate\u010dn\u011b p\u0159ehledn\u00fd. D\u016fle\u017eit\u00e1 je tak\u00e9 ochota person\u00e1lu do syst\u00e9mu proniknout a vyu\u017e\u00edt jeho v\u0161echny v\u00fdhody.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Jak vn\u00edm\u00e1te z\u00e1kaznickou podporu, jej\u00ed kvalitu a reak\u010dn\u00ed dobu Better Hotelu?<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Z\u00e1kaznick\u00e1 podpora je bezesporu nejsiln\u011bj\u0161\u00ed str\u00e1nkou cel\u00e9ho syst\u00e9mu. Jsme r\u00e1di, \u017ee m\u00e1me p\u0159id\u011blenou svou \u201edvorn\u00ed\u201c konzultantku, kter\u00e1 um\u00ed v podstat\u011b kdykoliv vy\u0159e\u0161it n\u00e1\u0161 probl\u00e9m a posunout n\u00e1s spr\u00e1vn\u00fdm sm\u011brem. V podstat\u011b jsme t\u00edm z\u00edskali dal\u0161\u00ed osobu do t\u00fdmu a v mnoh\u00e9m n\u00e1m to uleh\u010duje nastavov\u00e1n\u00ed jednotliv\u00fdch krok\u016f. Tak\u00e9 klasick\u00e1 z\u00e1kaznick\u00e1 podpora funguje nadm\u00edru dob\u0159e a v\u017edy dan\u00fd probl\u00e9m vy\u0159e\u0161\u00ed v re\u00e1ln\u00e9m \u010dase a bez odklad\u016f.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Reaguje podle V\u00e1s syst\u00e9m Better Hotel na trendy v hospitality a jak\u00fd je jejich p\u0159\u00ednos pro Va\u0161e ubytovac\u00ed za\u0159\u00edzen\u00ed?<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Z pohledu slu\u017eeb z\u00e1kazn\u00edkovi umo\u017e\u0148uje syst\u00e9m interagovat a poskytnout mu ve\u0161ker\u00e9 dostupn\u00e9 informace, a to s velkou m\u00edrou automatizace. Zde je ov\u0161em pot\u0159eba velmi dob\u0159e zn\u00e1t sv\u016fj hotelov\u00fd provoz a tak\u00e9 pot\u0159eby z\u00e1kazn\u00edk\u016f. Je t\u0159eba tak\u00e9 velmi pe\u010dliv\u011b nastavit m\u00edru \u010detnosti poskytovan\u00fdch informac\u00ed, aby se z\u00e1kazn\u00edk nec\u00edtil p\u0159esycen. Syst\u00e9m jako takov\u00fd n\u00e1m umo\u017e\u0148uje se nechat v\u00e9st v nov\u00fdch trendech bez nutnosti je p\u0159emr\u0161t\u011bn\u011b sledovat<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Jak si ve Va\u0161ich o\u010d\u00edch celkov\u011b vede Better Hotel?<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Jeliko\u017e m\u00e1me za sebou v\u00fdb\u011br syst\u00e9mu pom\u011brn\u011b ned\u00e1vno, m\u016f\u017eeme jen konstatovat, \u017ee sv\u00e9ho v\u00fdb\u011bru nelitujeme. V\u00a0mnoh\u00e9m jsme poznali tak\u00e9 vazby na jin\u00e9 rezerva\u010dn\u00ed syst\u00e9my a po\u0159\u00e1d n\u00e1m p\u0159ijde, \u017ee jsme vybrali nejl\u00e9pe, jak jsme mohli.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\"\"<\/p>


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\u00a0<\/b><\/span><\/span><\/p>

V\u00e1clav Po\u0161murn\u00fd \u2013 \u0159editel hotelu T\u00fdnec
<\/b><\/span><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Hotel T\u00fdnec je \u00fatuln\u00fdm rustik\u00e1ln\u00edm hotelem v pam\u00e1tkov\u011b chr\u00e1n\u011bn\u00e9 budov\u011b b\u00fdval\u00e9 manufaktury na kameninu postaven\u00e9 roku 1813. Hotel m\u00e1 11 klidn\u00fdch pokoj\u016f, velk\u00fd spole\u010densk\u00fd s\u00e1l a n\u011bkolik salonk\u016f. Samoz\u0159ejmost\u00ed je samostatn\u00e1 sn\u00edda\u0148ov\u00e1 m\u00edstnost. \u010c\u00e1st objektu nechal na hotel p\u0159estav\u011bt ji\u017e Franti\u0161ek Ferdinand d\u2019Este p\u0159ed rokem 1900 pro sv\u00e9 hosty nav\u0161t\u011bvuj\u00edc\u00ed konopi\u0161\u0165sk\u00e9 panstv\u00ed. <\/p>","protected":false},"author":1,"featured_media":7471,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/posts\/7470"}],"collection":[{"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/comments?post=7470"}],"version-history":[{"count":19,"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/posts\/7470\/revisions"}],"predecessor-version":[{"id":11044,"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/posts\/7470\/revisions\/11044"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/media\/7471"}],"wp:attachment":[{"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/media?parent=7470"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/categories?post=7470"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/tags?post=7470"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}