{"id":6700,"date":"2022-01-09T13:15:52","date_gmt":"2022-01-09T12:15:52","guid":{"rendered":"https:\/\/better-hotel.com\/?p=6700"},"modified":"2024-03-18T10:37:16","modified_gmt":"2024-03-18T09:37:16","slug":"osobni-zkusenosti-hotelieru-se-systemem-better-hotel-hotel-promenada-karlovy-vary-stesti-preje-pripravenym","status":"publish","type":"post","link":"https:\/\/better-hotel.com\/en\/blog\/osobni-zkusenosti-hotelieru-se-systemem-better-hotel-hotel-promenada-karlovy-vary-stesti-preje-pripravenym\/","title":{"rendered":"Hotel Promen\u00e1da"},"content":{"rendered":"
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„B\u011bhem pandemie jsme neot\u00e1leli a investovali do nov\u00e9ho hotelov\u00e9ho a restaura\u010dn\u00edho syst\u00e9mu Better Hotel, nov\u00fdch webov\u00fdch str\u00e1nek, spr\u00e1vy soci\u00e1ln\u00edch s\u00edt\u00ed a marketingu,“ \u0159\u00edk\u00e1 Pavla Batrlov\u00e1 z rodinn\u00e9ho hotelu Promen\u00e1da v Karlov\u00fdch Varech. Jejich prioritou je osobn\u00ed p\u0159\u00edstup k host\u016fm, spokojen\u00ed zam\u011bstnanci a co nejv\u00edce zautomatizovan\u00fdch proces\u016f, kter\u00fdmi se eliminuj\u00ed lidsk\u00e9 chyby a sni\u017euj\u00ed n\u00e1klady. D\u00edky tomu pat\u0159\u00ed Hotel Promen\u00e1da k jednomu z nejvyhled\u00e1van\u011bj\u0161\u00edch hotel\u016f v cel\u00fdch Karlov\u00fdch Varech.\u00a0<\/h4><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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V \u010dem je Hotel Promen\u00e1da vlastn\u011b unik\u00e1tn\u00ed?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Je to jeden z m\u00e1la rodinn\u00fdch hotel\u016f v Karlov\u00fdch Varech. Zakl\u00e1d\u00e1me si na osobn\u00edm p\u0159\u00edstupu, \u017e\u00e1dn\u00fd host nen\u00ed pouze \u010d\u00edslo rezervace a pr\u00e1v\u011b d\u00edky tomu se k n\u00e1m mnoz\u00ed z host\u016f vrac\u00ed opakovan\u011b. Kv\u016fli osobn\u00edmu p\u0159\u00edstupu a tak\u00e9 rodinn\u00e9 atmosf\u00e9\u0159e. Ka\u017ed\u00fd pokoj m\u00e1 sv\u00e9ho osobit\u00e9ho ducha a je za\u0159\u00edzen tak, aby se v n\u011bm dob\u0159e pob\u00fdvalo. Nen\u00ed to pr\u00e1ce anonymn\u00edho architekta, ale majitelky hotelu, m\u00e9 matky, kter\u00e1 m\u00e1 vyt\u0159\u00edben\u00fd vkus a za\u0159izov\u00e1n\u00ed hotelu je jej\u00ed v\u00e1\u0161n\u00ed. Tak\u00e9 na\u0161e hotelov\u00e1 restaurace, kter\u00e1 je napojena na restaura\u010dn\u00ed syst\u00e9m Better Hotel, stoj\u00ed za zm\u00ednku. V \u010cesku v\u011bt\u0161inou host\u00e9 nemaj\u00ed dobr\u00e9 zku\u0161enosti s hotelov\u00fdmi restauracemi, ale na\u0161e je prav\u00fd opak. M\u00e1me vyhl\u00e1\u0161enou restauraci, kter\u00e1 se ji\u017e n\u011bkolikr\u00e1t um\u00edstila na p\u0159edn\u00edch m\u00edstech Maurerova v\u00fdb\u011bru Grand restaurant. Je to hlavn\u011b d\u00edky kulin\u00e1\u0159sk\u00e9mu um\u011bn\u00ed majitele hotelu, m\u00e9ho otce, kter\u00fd recepty s\u00e1m vym\u00fd\u0161l\u00ed a s\u00e1m je tak\u00e9 prvot\u0159\u00eddn\u011b va\u0159\u00ed.<\/p>

Je skv\u011bl\u00e9, \u017ee Better Hotel dok\u00e1\u017ee napojit nejen hotelov\u00fd, ale i restaura\u010dn\u00ed syst\u00e9m\u00a0a vz\u00e1jemn\u011b je propojit, tak\u017ee m\u00e1me 100% p\u0159ehled o chov\u00e1n\u00ed a preferenc\u00edch na\u0161ich host\u016f.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Pandemie koronaviru celosv\u011btov\u011b ochromila ekonomiku, v\u010detn\u011b cestovn\u00edho ruchu. Jak se zm\u011bnilo chov\u00e1n\u00ed a po\u017eadavky va\u0161ich host\u016f, jejich slo\u017een\u00ed a jak jste se k tomu postavili? <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Pandemie zas\u00e1hla cestovn\u00ed ruch a gastro provoz nejv\u00edce ze v\u0161ech sf\u00e9r. M\u011bli jsme\u00a0ale \u0161t\u011bst\u00ed, \u017ee jsme u\u017e p\u0159ed pandemi\u00ed nebyli zam\u011b\u0159eni v\u00fdhradn\u011b na klientelu z ciziny. Tak\u00e9 n\u00e1m pomohlo na\u0161e dlouh\u00e1 l\u00e9ta budovan\u00e9 renom\u00e9, tak\u017ee po otev\u0159en\u00ed provozu se k n\u00e1m host\u00e9 na\u0161t\u011bst\u00ed s nad\u0161en\u00edm vr\u00e1tili. B\u011bhem pandemie jsme ale neot\u00e1leli\u00a0<\/span>a investovali do nov\u00fdch webov\u00fdch str\u00e1nek, spr\u00e1vy soci\u00e1ln\u00edch s\u00edt\u00ed, marketingu a tak\u00e9 do nov\u00e9ho hotelov\u00e9ho syst\u00e9mu.\u00a0<\/span><\/p>

Bylo n\u00e1m jasn\u00e9, \u017ee \u0161t\u011bst\u00ed p\u0159eje p\u0159ipraven\u00fdm. Host\u00e9 jsou po dlouh\u00fdch m\u011bs\u00edc\u00edch lockdown\u016f hladov\u00ed po cestov\u00e1n\u00ed a nav\u00edc zaznamen\u00e1v\u00e1me – zejm\u00e9na kv\u016fli slo\u017eit\u00fdm a nestabiln\u00edm opat\u0159en\u00edm v sousedn\u00edch zem\u00edch – v\u011bt\u0161\u00ed n\u00e1r\u016fst \u010desk\u00e9 klientely. Host\u00e9 tak\u00e9 v\u00edce vyu\u017e\u00edvaj\u00ed na\u0161e wellness slu\u017eby a mas\u00e1\u017ee. D\u00edky nab\u00eddce apartm\u00e1n\u016f se n\u00e1m zv\u00fd\u0161ila tak\u00e9 n\u00e1v\u0161t\u011bvnost rodin s d\u011btmi.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u010c\u00edm d\u00e1l t\u00edm v\u00edc se v hospitality sf\u00e9\u0159e klade d\u016fraz na individu\u00e1ln\u00ed p\u00e9\u010di o hosta. \u0158ada ubytovac\u00edch za\u0159\u00edzen\u00ed na to ale nem\u00e1 \u010das, p\u0159itom to je ten kl\u00ed\u010dov\u00fd d\u016fvod, kv\u016fli kter\u00e9mu se host vrac\u00ed, jak u\u017e jste sama uvedla. V \u010dem takov\u00e1 p\u00e9\u010de spo\u010d\u00edv\u00e1 pr\u00e1v\u011b u v\u00e1s?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Rodinn\u00fd hotel je od slova rodina, m\u00ed rodi\u010de vybudovali hotel od nuly, a proto je hotel n\u011bco jako jejich dal\u0161\u00ed d\u00edt\u011b a jako spr\u00e1vn\u00fd rodi\u010d pro n\u011bj d\u011blaj\u00ed maximum. Ka\u017ed\u00fd host si m\u016f\u017ee b\u00fdt jist\u00fd t\u00edm, \u017ee b\u011bhem dne potk\u00e1 v hotelu nebo v restauraci samotn\u00e9 majitele a i jejich syna, m\u00e9ho bratra.\u00a0<\/p>

Jejich pracovn\u00ed doba je 24\/7. Rodi\u010de v hotelu p\u0159\u00edmo bydl\u00ed a dennodenn\u011b se spole\u010dn\u011b s bratrem staraj\u00ed o blaho ubytovan\u00fdch host\u016f. Ke ka\u017ed\u00e9mu p\u0159istupujeme velmi individu\u00e1ln\u011b, proto k n\u00e1m jezd\u00ed i host\u00e9, kter\u00e9 zn\u00e1me v\u00edce jak dvacet let. D\u00edky ned\u00e1vn\u00e9mu spojen\u00ed s chytr\u00fdm syst\u00e9mem Better Hotel m\u00e1me mnohem v\u00edce \u010dasu se na\u0161im host\u016fm takto osobn\u011b v\u011bnovat.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Do provozu je tedy zapojen\u00e1 cel\u00e1 rodina. Jak fungujete co do vz\u00e1jemn\u00e9 informovanosti o hostech, hotelov\u00e9m hospod\u00e1\u0159stv\u00ed, restauraci, wellness. Do jak\u00e9 m\u00edry hraje roli hotelov\u00fd syst\u00e9m a pravideln\u00e9 porady? <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Hlavn\u00edm d\u016fvodem na\u0161ich nov\u00fdch webov\u00fdch str\u00e1nek a v\u00fdb\u011bru nov\u00e9ho hotelov\u00e9ho syst\u00e9mu byl fakt, \u017ee sice rodi\u010de i bratr \u017eij\u00ed v Karlov\u00fdch Varech, ale j\u00e1 p\u016fsob\u00edm v Praze. Pro usnadn\u011bn\u00ed pr\u00e1ce a v\u011bt\u0161\u00ed zapojen\u00ed m\u00e9 osoby bylo nutn\u00e9 v\u011bci posunout sm\u011brem tak, aby n\u011bkter\u00e9 procesy bylo mo\u017en\u00e9 vykon\u00e1vat vzd\u00e1len\u011b. Zast\u00e1v\u00e1m n\u00e1zor, \u017ee co je ps\u00e1no, to je d\u00e1no, tak\u017ee \u010d\u00edm v\u00edce proces\u016f je mo\u017en\u00e9 zautomatizovat, t\u00edm v\u00edc se eliminuj\u00ed chyby, kter\u00e9 ka\u017ed\u00fd \u010dlov\u011bk p\u0159irozen\u011b d\u011bl\u00e1.\u00a0<\/p>

P\u0159\u00ednos investic do nov\u00e9ho hotelov\u00e9ho syst\u00e9mu Better Hotel vid\u00edme s odstupem roku nejv\u00edce nyn\u00ed. Do\u0161lo k n\u00e1r\u016fstu obratu, zlep\u0161ila se komunikace s hosty, sn\u00ed\u017eilo se procento objedn\u00e1vek p\u0159es Booking.com a t\u00edm jsme tak\u00e9 u\u0161et\u0159ili na mar\u017ei. D\u00edky mo\u017enosti p\u0159\u00edm\u00fdch rezervac\u00ed na webu a d\u00edky marketingu, jsme hosty navedli z Bookingu p\u0159\u00edmo k n\u00e1m na online rezervace na na\u0161em webu. Jako rodina hotelem \u017eijeme v\u0161ichni, tak\u017ee jsme v ka\u017edodenn\u00edm kontaktu kv\u016fli v\u0161emu a hotelov\u00fd syst\u00e9m vyu\u017e\u00edv\u00e1me v\u00fdhradn\u011b pro \u00fa\u010dely hotelu.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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M\u016f\u017eete tedy \u0159\u00edct, \u017ee spolehliv\u00fd \na chytr\u00fd hotelov\u00fd a restaura\u010dn\u00ed syst\u00e9m dok\u00e1\u017ee zjednodu\u0161it pr\u00e1ci a zefektivnit procesy, abyste m\u011bli dostatek \u010dasu na sv\u00e9 hosty? A co byste v tomto duchu doporu\u010dila jin\u00fdm ubytovac\u00edm subjekt\u016fm za \u00fa\u010delem zv\u00fd\u0161en\u00ed v\u00fdkonu, image a samoz\u0159ejm\u011b zisku? <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Spr\u00e1vn\u011b nastaven\u00e9 pracovn\u00ed procesy uleh\u010d\u00ed a zefektivn\u00ed cel\u00e9 fungov\u00e1n\u00ed hotelu. Ne v\u017edy je ale jednoduch\u00e9 sv\u00e9 zam\u011bstnance nau\u010dit nov\u00fdm kousk\u016fm, na rozd\u00edl od po\u010d\u00edta\u010dov\u00fdch syst\u00e9m\u016f. Ka\u017ed\u00e1 zm\u011bna lidi bol\u00ed a vy\u017eaduje si tak\u00e9 jejich pravidelnou kontrolu.\u00a0<\/p>

Na\u0161t\u011bst\u00ed pro n\u00e1s je hotelov\u00fd syst\u00e9m Better Hotel velmi intuitivn\u00ed, tak\u017ee jej zvl\u00e1dne pou\u017e\u00edvat opravdu ka\u017ed\u00fd. Po jeho zaveden\u00ed se u n\u00e1s dramaticky sn\u00ed\u017eil pod\u00edl lidsk\u00fdch chyb u na\u0161eho person\u00e1lu. Jednozna\u010dn\u011b bych tedy ostatn\u00edm ubytovac\u00edm subjekt\u016fm doporu\u010dila j\u00edt cestou chytr\u00fdch \u0159e\u0161en\u00ed \u2013 jako je hotelov\u00fd a restaura\u010dn\u00ed syst\u00e9m Better Hotel – a cestou p\u0159\u00edm\u00fdch rezervac\u00ed na webu, se kter\u00fdmi souvis\u00ed i investice do marketingu.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\"\"<\/p>


<\/span>Pavla Batrlov\u00e1 – mana\u017eerka hotelu<\/b><\/span><\/span><\/p>

Dcera man\u017eel\u016f Pazderkov\u00fdch, kte\u0159\u00ed vybudovali rodinn\u00fd wellness hotel Promen\u00e1da
v historick\u00e9m centru Karlov\u00fdch Var\u016f. Jej\u00ed rodi\u010de a bratr p\u016fsob\u00ed v hotelu od sam\u00e9ho po\u010d\u00e1tku, Pavla se na n\u011bjak\u00fd \u010das odklonila a \u0161la si svoj\u00ed cestou, ale posledn\u00ed roky se op\u011bt vrac\u00ed do rodinn\u00e9ho podnik\u00e1n\u00ed. M\u00e1 na starosti propagaci, podporu prodeje a hotelov\u00fd syst\u00e9m pova\u017euje za sv\u00e9 d\u00edt\u011b. Ve voln\u00e9m \u010dase se v\u011bnuje golfu, jezd\u00ed na kole, miluje hory a tr\u00e1v\u00ed \u010das se sv\u00fdmi syny, p\u0159i\u010dem\u017e star\u0161\u00ed z nich ji\u017e tak\u00e9 brig\u00e1dn\u011b pom\u00e1h\u00e1 v hotelu.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Nen\u00ed pro n\u00e1s nic d\u016fle\u017eit\u011bj\u0161\u00edho, ne\u017e spokojen\u00ed u\u017eivatel\u00e9 syst\u00e9mu Better Hotel. Na\u0161t\u011bst\u00ed se n\u00e1m to da\u0159\u00ed a to je pro n\u00e1s ta nejv\u011bt\u0161\u00ed odm\u011bna. Nab\u00edz\u00edme v\u00e1m tedy s\u00e9rii zaj\u00edmav\u00fdch rozhovor\u016f s majiteli ubytovac\u00edch za\u0159\u00edzen\u00ed, kte\u0159\u00ed geni\u00e1ln\u011b jednoduch\u00fd hotelov\u00fd a restaura\u010dn\u00ed syst\u00e9m Better Hotel ji\u017e spokojen\u011b vyu\u017e\u00edvaj\u00ed. D\u00edky tomu maj\u00ed \u010das na sv\u00e9 hosty a nejen to! Celkov\u011b se jim p\u0159\u00edjemn\u011bji a efektivn\u011bji podnik\u00e1. P\u0159e\u010dt\u011bte si pro\u010d.<\/p>","protected":false},"author":1,"featured_media":6702,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/posts\/6700"}],"collection":[{"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/comments?post=6700"}],"version-history":[{"count":72,"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/posts\/6700\/revisions"}],"predecessor-version":[{"id":11027,"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/posts\/6700\/revisions\/11027"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/media\/6702"}],"wp:attachment":[{"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/media?parent=6700"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/categories?post=6700"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/tags?post=6700"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}