{"id":13018,"date":"2025-11-19T10:57:29","date_gmt":"2025-11-19T09:57:29","guid":{"rendered":"https:\/\/better-hotel.com\/?p=13018"},"modified":"2025-11-19T10:59:31","modified_gmt":"2025-11-19T09:59:31","slug":"design-merrion-hotel-prague","status":"publish","type":"post","link":"https:\/\/better-hotel.com\/en\/blog\/design-merrion-hotel-prague\/","title":{"rendered":"Design Merrion Hotel Prague"},"content":{"rendered":"
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\u201eJsem osobn\u011b nad\u0161en\u00fd z toho, jak to dnes funguje,\u201c shrnuje Petr Kr\u010dm\u00e1\u0159. \u201eBez syst\u00e9mu Better Hotel a kiosku od IMA by nebylo mo\u017en\u00e9 provozovat hotel bez recepce. \u0160et\u0159\u00ed mi to \u010das, eliminuje chyby a host\u00e9 maj\u00ed profesion\u00e1ln\u00ed, automatizovan\u00fd servis v jakoukoliv denn\u00ed dobu.\u201c<\/strong><\/span><\/h2><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Klient:<\/span> Design Merrion Hotel
Kontakt:<\/span> Petr Kr\u010dm\u00e1\u0159, hotelov\u00fd mana\u017eer
Spolupr\u00e1ce od:<\/span> 2020<\/strong><\/p>

V\u00fdzva<\/strong><\/span><\/h3>

Design Merrion Hotel, \u010dty\u0159hv\u011bzdi\u010dkov\u00fd hotel v srdci pra\u017esk\u00e9ho \u017di\u017ekova, pro\u0161el b\u011bhem pandemie v\u00fdraznou zm\u011bnou provozu. \u010c\u00e1st hotelu byla transformov\u00e1na na apartm\u00e1nov\u00e9 pokoje pro dlouhodob\u00e9 pobyty a provoz bez recep\u010dn\u00edch se stal nezbytnost\u00ed. P\u016fvodn\u00ed hotelov\u00fd syst\u00e9m nevyhovoval \u2013 byl slo\u017eit\u00fd, chyb\u011bl mu online p\u0159\u00edstup a neumo\u017e\u0148oval pot\u0159ebnou m\u00edru automatizace a propojen\u00ed s nov\u00fdmi technologiemi, jako je check-in kiosek od spole\u010dnosti IMA. Hotel hledal \u0159e\u0161en\u00ed, kter\u00e9 by zvl\u00e1dlo provoz z velk\u00e9 \u010d\u00e1sti automatizovat, zajistit bezkontaktn\u00ed odbaven\u00ed host\u016f a zefektivnit komunikaci s nimi.<\/strong><\/p>

Solutions<\/strong><\/span><\/h3>

Spolu se spole\u010dnost\u00ed IMA, kter\u00e1 dod\u00e1v\u00e1 samoobslu\u017en\u00e9 kiosky, se pan Kr\u010dm\u00e1\u0159 rozhodl pro syst\u00e9m Better Hotel<\/span>. Ten umo\u017enil:<\/strong><\/p>

  • Plnou automatizaci procesu rezervace, online check-inu a vystaven\u00ed faktur.
    <\/strong><\/li>
  • Integraci s kioskem IMA pro bezkontaktn\u00ed p\u0159\u00edstup a platby.
    <\/strong><\/li>
  • Odd\u011blenou spr\u00e1vu kr\u00e1tkodob\u00fdch a dlouhodob\u00fdch pobyt\u016f.
    <\/strong><\/li>
  • Centralizovanou spr\u00e1vu komunikace se z\u00e1kazn\u00edky d\u00edky \u0161ablon\u00e1m a automatick\u00fdm e-mail\u016fm.<\/strong><\/strong><\/li><\/ul>

    Implementace prob\u00edhala za aktivn\u00ed podpory t\u00fdmu Better Hotel a p\u0159es po\u010d\u00e1te\u010dn\u00ed specifick\u00e9 po\u017eadavky hotelu (nap\u0159. vlastn\u00ed design kiosku nebo pokro\u010dil\u00e9 zabezpe\u010den\u00ed p\u0159\u00edstupu) se poda\u0159ilo vytvo\u0159it pln\u011b funk\u010dn\u00ed a p\u0159izp\u016fsoben\u00e9 \u0159e\u0161en\u00ed.<\/strong><\/p>

    V\u00fdsledky<\/strong><\/span><\/h3>
    • V\u00fdrazn\u00e1 \u010dasov\u00e1 \u00faspora:<\/span> Automatizovan\u00fd syst\u00e9m nahradil ka\u017edodenn\u00ed ru\u010dn\u00ed komunikaci s hosty, check-in a spr\u00e1vu rezervac\u00ed. Mana\u017eer m\u016f\u017ee hotel spravovat i na d\u00e1lku, nap\u0159. z mobilu b\u011bhem cest.
      <\/strong><\/li>
    • Redukce lidsk\u00e9 obsluhy:<\/span> D\u00edky kiosku a online syst\u00e9mu funguje provoz bez recepce.
      <\/strong><\/li>
    • Zjednodu\u0161en\u00e1 fakturace:<\/span> Automatick\u00e9 vystavov\u00e1n\u00ed a odes\u00edl\u00e1n\u00ed faktur, p\u0159\u00edm\u00e9 propojen\u00ed s \u00fa\u010detnictv\u00edm.
      <\/strong><\/li>
    • Efektivn\u011bj\u0161\u00ed spr\u00e1va webov\u00fdch rezervac\u00ed:<\/span> Napojen\u00ed na Channel Manager a p\u0159\u00edm\u00e9 propojen\u00ed s webem bez nutnosti ru\u010dn\u00edho p\u0159episov\u00e1n\u00ed \u00fadaj\u016f.<\/strong><\/strong><\/li><\/ul>

      \u201eJsem osobn\u011b nad\u0161en\u00fd z toho, jak to dnes funguje<\/i>,\u201c shrnuje Petr Kr\u010dm\u00e1\u0159. \u201eBez syst\u00e9mu Better Hotel a kiosku od IMA by nebylo mo\u017en\u00e9 provozovat hotel bez recepce. \u0160et\u0159\u00ed mi to \u010das, eliminuje chyby a host\u00e9 maj\u00ed profesion\u00e1ln\u00ed, automatizovan\u00fd servis v jakoukoliv denn\u00ed dobu<\/i>.\u201c<\/strong><\/span><\/p>

      Doporu\u010den\u00ed pro dal\u0161\u00ed hotely<\/strong><\/span><\/h3>

      Design Merrion Hotel je p\u0159\u00edkladem toho, jak lze i men\u0161\u00ed hotelov\u00fd provoz p\u0159izp\u016fsobit modern\u00edm trend\u016fm, minimalizovat n\u00e1klady a z\u00e1rove\u0148 zv\u00fd\u0161it komfort pro hosty. Kl\u00ed\u010dem k \u00fasp\u011bchu byla ochota investovat do technologi\u00ed a spolupr\u00e1ce s dodavateli, kte\u0159\u00ed um\u00ed p\u0159izp\u016fsobit \u0159e\u0161en\u00ed na m\u00edru.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      Design Merrion Hotel<\/span><\/strong> se nach\u00e1z\u00ed v klidn\u00e9 \u010d\u00e1sti pra\u017esk\u00e9ho \u017di\u017ekova na Jeseniov\u011b ulici a nab\u00edz\u00ed jedine\u010dnou kombinaci \u010dty\u0159hv\u011bzdi\u010dkov\u00e9ho hotelov\u00e9ho standardu a apartm\u00e1nov\u00e9ho pohodl\u00ed. Budova byla v roce 2006 p\u0159estav\u011bna z p\u016fvodn\u00edch kancel\u00e1\u0159sk\u00fdch prostor a od t\u00e9 doby slou\u017e\u00ed jako hotel s d\u016frazem na design a kvalitn\u00ed slu\u017eby.<\/span><\/p>

      V obdob\u00ed po pandemii pro\u0161el hotel \u010d\u00e1ste\u010dnou transformac\u00ed \u2013 n\u011bkter\u00e9 pokoje byly upraveny na modern\u00ed apartm\u00e1ny ur\u010den\u00e9 pro dlouhodob\u00fd pobyt jednotlivc\u016f, a to na dobu od jednoho m\u011bs\u00edce a\u017e po jeden rok. Zbyl\u00e9 pokoje v nejvy\u0161\u0161\u00edm pat\u0159e z\u016fst\u00e1vaj\u00ed zachov\u00e1ny jako klasick\u00e9 hotelov\u00e9 ubytov\u00e1n\u00ed se v\u0161emi slu\u017ebami, kter\u00e9 jsou u \u010dty\u0159hv\u011bzdi\u010dkov\u00e9ho za\u0159\u00edzen\u00ed samoz\u0159ejmost\u00ed.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      Jak\u00fdm zp\u016fsobem prob\u00edhala spr\u00e1va va\u0161eho ubytovac\u00edho za\u0159\u00edzen\u00ed p\u0159ed spoluprac\u00ed s Better Hotel?<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Byli tady klasicky denn\u00ed recep\u010dn\u00ed a no\u010dn\u00ed recep\u010dn\u00ed. Fungovali jsme jako klasick\u00fd hotel. Pou\u017e\u00edvali jsme jin\u00fd hotelov\u00fd syst\u00e9m, ale v t\u00e9 dob\u011b moc mo\u017enost\u00ed nebylo.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      Jak jste se dozv\u011bd\u011bli o syst\u00e9mu Better Hotel a jakou roli v tom sehr\u00e1la spole\u010dnost IMA?<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Se spole\u010dnost\u00ed IMA jsme se spojili je\u0161t\u011b p\u0159edt\u00edm, ne\u017e jsme znali Better Hotel<\/span><\/strong>. Hledali jsme \u0159e\u0161en\u00ed, kter\u00e9 by n\u00e1m pomohlo zvl\u00e1dnout provoz b\u011bhem pandemie, kdy bylo omezen\u00e9 cestov\u00e1n\u00ed a osobn\u00ed kontakt s hosty. Pot\u0159ebovali jsme zp\u016fsob, jak fungovat bez p\u0159\u00edtomnosti recep\u010dn\u00edch.<\/span><\/p>

      U\u017e v roce 2020 jsme za\u010dali spolupracovat s IMA na v\u00fdvoji samoobslu\u017en\u00e9ho kiosku, kter\u00fd by odpov\u00eddal na\u0161im po\u017eadavk\u016fm. Navrhli jsme, co v\u0161echno by m\u011bl um\u011bt \u2013 nap\u0159\u00edklad mo\u017enost zaplacen\u00ed minibaru p\u0159i odjezdu, zobrazen\u00ed nezaplacen\u00fdch polo\u017eek p\u0159i check-outu nebo p\u0159edem zaplacen\u00e9 slu\u017eby. Kiosek tak\u00e9 umo\u017e\u0148uje objedn\u00e1n\u00ed sn\u00eddan\u011b, parkovac\u00edho m\u00edsta nebo gar\u00e1\u017ee. IMA syst\u00e9m p\u0159izp\u016fsobila na\u0161im pot\u0159eb\u00e1m a n\u00e1sledn\u011b ho propojila s na\u0161im tehdej\u0161\u00edm rezerva\u010dn\u00edm syst\u00e9mem. Host si jednodu\u0161e s\u00e1m zvol\u00ed a uhrad\u00ed v\u0161e pot\u0159ebn\u00e9 p\u0159es kiosek, \u010d\u00edm\u017e jsme zna\u010dn\u011b zefektivnili provoz.\u00a0<\/span><\/p>

      V dal\u0161\u00edch letech jsme syst\u00e9m roz\u0161\u00ed\u0159ili i do nov\u00e9 kancel\u00e1\u0159sk\u00e9 budovy s coworkingov\u00fdmi prostory, kterou jsme otev\u0159eli jako sou\u010d\u00e1st na\u0161eho are\u00e1lu. A pr\u00e1v\u011b ve worklounge v Karl\u00edn\u011b jsme se n\u00e1hodou setkali s t\u00fdmem Better Hotelu. Zaujalo m\u011b to, proto\u017ee jejich syst\u00e9m byl mnohem jednodu\u0161\u0161\u00ed a sob\u011bsta\u010dn\u011bj\u0161\u00ed ne\u017e n\u00e1\u0161 p\u016fvodn\u00ed a nav\u00edc fungoval pln\u011b online.<\/span><\/p>

      P\u0159esto\u017ee nov\u00fd software bylo pot\u0159eba kompletn\u011b nastavit a p\u0159izp\u016fsobit na\u0161im pot\u0159eb\u00e1m, spolupr\u00e1ce s Better Hotelem byla velmi p\u0159\u00ednosn\u00e1 \u2013 mysl\u00edm, \u017ee u\u017e od za\u010d\u00e1tku s n\u00e1mi byl i Account Manager David \u0160ulc. V n\u011bkolika konzultac\u00edch jsme spole\u010dn\u011b nastavili v\u0161e pot\u0159ebn\u00e9. N\u00e1sledovalo propojen\u00ed s na\u0161\u00edm Channel Managerem a p\u0159echod na ten, kter\u00fd byl kompatibiln\u00ed s Better Hotelem, aby v\u0161e spr\u00e1vn\u011b komunikovalo s rezerva\u010dn\u00edmi port\u00e1ly.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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      Dok\u00e1\u017eete odhadnout, kolik \u010dasu v\u00e1m samoobslu\u017en\u00fd kiosek \u0161et\u0159\u00ed?<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      P\u0159esn\u00fd \u010dasov\u00fd \u00fasporu nedok\u00e1\u017eu vy\u010d\u00edslit, ale pokud host vyu\u017eije v\u0161echny mo\u017enosti, kter\u00e9 kiosek nab\u00edz\u00ed, zvl\u00e1dne cel\u00fd proces prakticky s\u00e1m \u2013 bez nutnosti osobn\u00edho kontaktu. Od automatick\u00e9ho potvrzen\u00ed rezervace, p\u0159es online check-in, a\u017e po platbu a n\u00e1sledn\u00e9 zasl\u00e1n\u00ed uv\u00edtac\u00edho e-mailu s instrukcemi k p\u0159\u00edjezdu \u2013 to v\u0161echno prob\u00edh\u00e1 automaticky. V ide\u00e1ln\u00edm p\u0159\u00edpad\u011b tak kiosek kompletn\u011b zastoup\u00ed recep\u010dn\u00ed, co\u017e v\u00fdrazn\u011b zjednodu\u0161uje provoz a \u0161et\u0159\u00ed \u010das jak host\u016fm, tak person\u00e1lu.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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      Jak prob\u00edhala implementace syst\u00e9mu Better Hotel \u2013 co se t\u00fd\u010de rychlosti, podpory a celkov\u00e9 spokojenosti s nastaven\u00edm?<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Implementace prob\u00edhala celkov\u011b dob\u0159e, i kdy\u017e jsme narazili na n\u011bkolik komplikac\u00ed \u2013 p\u0159edev\u0161\u00edm kv\u016fli tomu, \u017ee jsme m\u011bli velmi specifick\u00e9 po\u017eadavky. U n\u00e1s je t\u00e9m\u011b\u0159 v\u0161echno jinak ne\u017e obvykle, tak\u017ee jsme \u0161li op\u011bt cestou \u201enevymysliteln\u00e9ho\u201c. P\u0159esto se t\u00fdm Better Hotelu s v\u00fdzvami popral velmi dob\u0159e.<\/span><\/p>

      Nejv\u011bt\u0161\u00ed probl\u00e9m vznikl v komunikaci mezi Better Hotelem a spole\u010dnost\u00ed IMA, kter\u00e1 vyv\u00edjela n\u00e1\u0161 samoobslu\u017en\u00fd kiosek. Ten byl p\u016fvodn\u011b napojen\u00fd na p\u0159edchoz\u00ed syst\u00e9m, a p\u0159i p\u0159echodu na Better Hotel bylo pot\u0159eba p\u0159ed\u011blat logiku napojen\u00ed. D\u016fle\u017eit\u00e9 ale je, \u017ee se v\u0161e poda\u0159ilo sladit tak, aby host po rezervaci automaticky obdr\u017eel p\u0159\u00edstupov\u00fd k\u00f3d a kartu \u2013 tedy v\u0161echny informace pot\u0159ebn\u00e9 pro pohodln\u00fd p\u0159\u00edjezd a ubytov\u00e1n\u00ed. Tento kl\u00ed\u010dov\u00fd po\u017eadavek byl brzy spln\u011bn.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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      Co v\u00e1s po propojen\u00ed syst\u00e9m\u016f IMA a Better Hotelu nejv\u00edce pot\u011b\u0161ilo? V \u010dem jste za\u010dal vn\u00edmat hlavn\u00ed benefity a jak se zm\u011bnila va\u0161e pr\u00e1ce?<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Nejv\u011bt\u0161\u00ed \u00faleva pro m\u011b byla v tom, \u017ee jsem u\u017e nemusel ka\u017ed\u00e9mu hostovi individu\u00e1ln\u011b ps\u00e1t e-maily. V Better Hotelu jsou p\u0159ipraven\u00e9 \u0161ablony pro v\u0161echny kl\u00ed\u010dov\u00e9 situace \u2013 sta\u010d\u00ed vybrat, co chcete hostovi odeslat, a syst\u00e9m to automaticky vy\u0159e\u0161\u00ed. Host tak dostane v\u0161echny pot\u0159ebn\u00e9 informace, p\u0159\u00edstupy i pokyny bez toho, abych musel cokoli zdlouhav\u011b ps\u00e1t.<\/span><\/p>

      V p\u0159edchoz\u00edm syst\u00e9mu jsem ka\u017edou zpr\u00e1vu tvo\u0159il ru\u010dn\u011b \u2013 co m\u00e1 host ud\u011blat po p\u0159\u00edjezdu, kam m\u00e1 j\u00edt, kde co najde atd. To bylo \u010dasov\u011b velmi n\u00e1ro\u010dn\u00e9. I kdy\u017e si \u010dlov\u011bk mohl vytvo\u0159it vlastn\u00ed \u0161ablony, realita je takov\u00e1, \u017ee ka\u017ed\u00fd host m\u00e1 jin\u00e9 ot\u00e1zky, jin\u00e9 pot\u0159eby a \u010dasto i jin\u00e9 po\u017eadavky. D\u00edky automatizaci v Better Hotelu ale dnes v\u011bt\u0161inu situac\u00ed zvl\u00e1dneme bez slo\u017eit\u00e9 e-mailov\u00e9 komunikace, co\u017e n\u00e1m \u0161et\u0159\u00ed \u010das i energii.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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      Kter\u00e9 funkce Better Hotelu vyu\u017e\u00edv\u00e1te nej\u010dast\u011bji?<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Vyu\u017e\u00edv\u00e1me prakticky v\u0161echny dostupn\u00e9 funkce, ale mezi ty nejd\u016fle\u017eit\u011bj\u0161\u00ed ur\u010dit\u011b pat\u0159\u00ed automatizovan\u00e1 komunikace s hosty a online check-in. D\u00e1le pravideln\u011b vystavujeme faktury p\u0159\u00edmo v syst\u00e9mu \u2013 ty pak tisknu a archivuji kv\u016fli kreditn\u00edm kart\u00e1m a intern\u00ed evidenci. Pro zjednodu\u0161en\u00ed pr\u00e1ce \u00fa\u010detn\u00ed tak\u00e9 p\u0159episuji faktury do \u00fa\u010detn\u00edho programu a rovnou je tam nahr\u00e1v\u00e1m. D\u00edky tomu nemus\u00edme mezi sebou t\u00e9m\u011b\u0159 nic \u0159e\u0161it \u2013 \u00fa\u010detn\u00ed m\u00e1 v\u0161e k dispozici online. Sledujeme u\u017e jen platby: zda dorazily, nebo ne. Jakmile je v\u0161e uhrazeno, ozna\u010d\u00edm to v syst\u00e9mu jako vy\u0159\u00edzen\u00e9. Velk\u00fdm p\u0159\u00ednosem je i automatick\u00e9 zas\u00edl\u00e1n\u00ed \u00fa\u010dt\u016f klient\u016fm po odjezdu \u2013 pokud platili online, p\u0159ijde jim \u00fa\u010det automaticky. Pokud plat\u00ed na m\u00edst\u011b prost\u0159ednictv\u00edm kiosku, \u00fa\u010det se ode\u0161le hned po zaplacen\u00ed. V\u0161echno tak funguje bez nutnosti m\u00e9ho z\u00e1sahu, co\u017e v\u00fdrazn\u011b \u0161et\u0159\u00ed \u010das.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Co v\u00e1m syst\u00e9m Better Hotel konkr\u00e9tn\u011b usnadnil nebo zefektivnil? Vn\u00edm\u00e1te nap\u0159\u00edklad \u00fasporu \u010dasu, m\u00e9n\u011b chyb nebo jin\u00fd konkr\u00e9tn\u00ed p\u0159\u00ednos? Vedete si v tomto ohledu n\u011bjak\u00e9 statistiky?<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Jednozna\u010dn\u011b n\u00e1m v\u00fdrazn\u011b usnadnil pr\u00e1ci d\u00edky automatizaci a propojen\u00ed s online prodejem p\u0159es webov\u00e9 str\u00e1nky. D\u0159\u00edve jsme p\u0159ij\u00edmali rezervace p\u0159es web ru\u010dn\u011b \u2013 p\u0159i\u0161la objedn\u00e1vka, j\u00e1 ji musel manu\u00e1ln\u011b p\u0159episovat do syst\u00e9mu. To zab\u00edralo \u010das a vytv\u00e1\u0159elo prostor pro chyby. V Better Hotelu se v\u0161echny \u00fadaje propisuj\u00ed automaticky a bez nutnosti dal\u0161\u00edho z\u00e1sahu \u2013 to je obrovsk\u00e1 v\u00fdhoda.<\/span><\/p>

      \u00daspora \u010dasu je znateln\u00e1. Dokonce se mi n\u011bkolikr\u00e1t stalo, \u017ee jsem mohl hosta ubytovat i na d\u00e1lku \u2013 nap\u0159\u00edklad z auta p\u0159es mobiln\u00ed telefon. P\u0159es aplikaci jsem mu potvrdil rezervaci a umo\u017enil online check-in. Cel\u00fd proces jsem zvl\u00e1dl b\u011bhem n\u011bkolika minut, bez pot\u0159eby b\u00fdt fyzicky na m\u00edst\u011b.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      Jak byste zhodnotil spolupr\u00e1ci se spole\u010dnost\u00ed IMA b\u011bhem cel\u00e9ho procesu?\n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Spolupr\u00e1ci s IMA hodnot\u00edm velmi pozitivn\u011b. Od instalace kiosku nebylo pot\u0159eba prakticky nic \u0159e\u0161it \u2013 syst\u00e9m funguje spolehliv\u011b, propojen\u00ed je stabiln\u00ed, karty bez probl\u00e9m\u016f funguj\u00ed. Cel\u00e9 \u0159e\u0161en\u00ed je navr\u017een\u00e9 tak, aby bylo dlouhodob\u011b udr\u017eiteln\u00e9 a nevy\u017eadovalo pravideln\u00e9 z\u00e1sahy.<\/span><\/p>

      Kiosek umo\u017e\u0148uje programov\u00e1n\u00ed p\u0159\u00edstupov\u00fdch karet pro r\u016fzn\u00e9 typy pobyt\u016f \u2013 kr\u00e1tkodob\u00e9 i dlouhodob\u00e9. Klienti maj\u00ed p\u0159\u00edstup do v\u0161ech pot\u0159ebn\u00fdch z\u00f3n, jako je pr\u00e1delna, sauna nebo dv\u016fr, a v\u0161e je p\u0159ednastaven\u00e9 podle typu jejich rezervace. Jakmile je karta naprogramovan\u00e1, host u\u017e nic dal\u0161\u00edho nepot\u0159ebuje. To pova\u017euji za velkou v\u00fdhodu a potvrzen\u00ed kvalitn\u00ed pr\u00e1ce IMA.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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      Jak dlouho trvala instalace kiosku a propojen\u00ed s Better Hotelem?\n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Na za\u010d\u00e1tku n\u00e1m bylo \u0159e\u010deno, \u017ee instalace potrv\u00e1 p\u0159ibli\u017en\u011b t\u0159i m\u011bs\u00edce. Bylo to hlavn\u011b proto, \u017ee jsme si navrhli vlastn\u00ed design kiosku \u2013 od samotn\u00e9 konstrukce a\u017e po konkr\u00e9tn\u00ed v\u00fdbavu. Spole\u010dnost IMA musela vytvo\u0159it zcela novou \u201ebednu\u201c podle na\u0161ich p\u0159edstav a technick\u00fdch po\u017eadavk\u016f. Nav\u00edc jsme byli pravd\u011bpodobn\u011b prvn\u00ed, kdo po\u017eadoval propojen\u00ed kiosku s hotelov\u00fdm syst\u00e9mem, tak\u017ee se jednalo o zcela individu\u00e1ln\u00ed \u0159e\u0161en\u00ed. Pokud ale z\u00e1kazn\u00edk zvol\u00ed standardn\u00ed proveden\u00ed kiosku, kter\u00e9 u\u017e m\u00e1 IMA p\u0159ipraven\u00e9, m\u016f\u017ee b\u00fdt cel\u00fd proces v\u00fdrazn\u011b rychlej\u0161\u00ed \u2013 t\u0159eba i do jednoho m\u011bs\u00edce. D\u00edky tomu, \u017ee u\u017e nyn\u00ed existuje funk\u010dn\u00ed propojen\u00ed s Better Hotelem a IMA m\u00e1 zku\u0161enosti, je dnes instalace mnohem efektivn\u011bj\u0161\u00ed. Velkou v\u00fdhodou je, \u017ee IMA je flexibiln\u00ed \u2013 dok\u00e1\u017ee kiosek p\u0159izp\u016fsobit na m\u00edru, a\u0165 u\u017e jde o barvu, vybaven\u00ed nebo funkce jako \u010dte\u010dka doklad\u016f, platebn\u00ed termin\u00e1l nebo programov\u00e1n\u00ed p\u0159\u00edstupov\u00fdch karet.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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      Jak byste zhodnotil spolupr\u00e1ci s t\u00fdmem Better Hotelu b\u011bhem implementace? Byla komunikace a technick\u00e1 podpora na po\u017eadovan\u00e9 \u00farovni?<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Spolupr\u00e1ce byla velmi podobn\u00e1 jako u ka\u017ed\u00e9ho p\u0159echodu na nov\u00fd syst\u00e9m \u2013 v za\u010d\u00e1tc\u00edch je v\u017edy pot\u0159eba intenzivn\u00ed komunikace s technick\u00fdm t\u00fdmem, proto\u017ee p\u0159ech\u00e1z\u00edte z jednoho softwaru do jin\u00e9ho a logika fungov\u00e1n\u00ed se m\u016f\u017ee m\u00edrn\u011b li\u0161it.<\/span><\/p>

      V m\u00e9m p\u0159\u00edpad\u011b jsem v\u011bt\u0161inu v\u011bc\u00ed \u0159e\u0161il s Davidem \u0160ulcem \u2013 kdy\u017e jsem si s n\u011b\u010d\u00edm nev\u011bd\u011bl rady, sta\u010dilo mu napsat a on mi bu\u010f rovnou zavolal, nebo mi v\u0161e jasn\u011b popsal v e-mailu. \u010casto mi nastaven\u00ed p\u0159ipravil tak, aby mi co nejv\u00edc usnadnil pr\u00e1ci. Pokud n\u011bco syst\u00e9m neum\u011bl, \u0159ekli mi to na rovinu \u2013 a z\u00e1rove\u0148 nab\u00eddli, \u017ee se to m\u016f\u017ee zv\u00e1\u017eit jako n\u00e1vrh pro budouc\u00ed v\u00fdvoj. Celkov\u011b oce\u0148uji, \u017ee t\u00fdm Better Hotelu dob\u0159e zn\u00e1 sv\u016fj produkt a dok\u00e1\u017ee rychle poradit nebo navrhnout alternativn\u00ed \u0159e\u0161en\u00ed. Je to o tom naj\u00edt si cestu v nov\u00e9m prost\u0159ed\u00ed a pochopit, \u017ee n\u011bkter\u00e9 v\u011bci se d\u011blaj\u00ed jinak ne\u017e d\u0159\u00edv \u2013 ale v\u00fdsledek funguje.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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      Doporu\u010dil byste syst\u00e9m Better Hotel dal\u0161\u00edm hotel\u016fm?<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Ur\u010dit\u011b ano. Better Hotel mi v\u00fdrazn\u011b uleh\u010dil pr\u00e1ci \u2013 automatizoval mnoho proces\u016f, kter\u00e9 jsem d\u0159\u00edve musel \u0159e\u0161it ru\u010dn\u011b. D\u00edky tomu \u0161et\u0159\u00edm \u010das a m\u00e1m v\u011bt\u0161\u00ed p\u0159ehled nad cel\u00fdm provozem. Pro ka\u017ed\u00e9ho, kdo hled\u00e1 efektivn\u00ed a modern\u00ed \u0159e\u0161en\u00ed pro spr\u00e1vu ubytov\u00e1n\u00ed, to mohu jen doporu\u010dit.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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      Jak funguje propojen\u00ed Better Hotelu se syst\u00e9mem IMA? Jak hodnot\u00edte tuto kombinaci?<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Kombinace Better Hotelu a syst\u00e9mu IMA funguje velmi dob\u0159e \u2013 dnes u\u017e oba syst\u00e9my perfektn\u011b reflektuj\u00ed na\u0161e pot\u0159eby. My toti\u017e neprovozujeme klasick\u00fd hotel, ale nab\u00edz\u00edme i dlouhodob\u00e9 pobyty, co\u017e vy\u017eadovalo specifick\u00e9 nastaven\u00ed. D\u00edky \u00faprav\u00e1m v Better Hotelu se te\u010f daj\u00ed tyto dva typy ubytov\u00e1n\u00ed odd\u011blit \u2013 jak v prezentaci na webu, tak i v nastaven\u00ed fakturace. Syst\u00e9m automaticky generuje a odes\u00edl\u00e1 faktury podle typu pobytu, tak\u017ee j\u00e1 u\u017e je jen kontroluji, jestli v\u0161e prob\u011bhlo spr\u00e1vn\u011b. Informace o odesl\u00e1n\u00ed faktury mi p\u0159ich\u00e1z\u00ed e-mailem, tak\u017ee m\u00e1m p\u0159ehled bez nutnosti neust\u00e1l\u00e9 kontroly. Platby kontroluji jen v p\u0159\u00edpad\u011b, \u017ee host platil p\u0159es kiosek, proto\u017ee tam se data aktualizuj\u00ed se zpo\u017ed\u011bn\u00edm. Pokud je platba provedena online, vid\u00edm ji okam\u017eit\u011b.<\/span><\/p>

      Celkov\u011b oce\u0148uji, jak se oba syst\u00e9my p\u0159izp\u016fsobily na\u0161emu netypick\u00e9mu provozu. D\u00edky tomu dnes funguje cel\u00fd proces plynule a bez dal\u0161\u00edch zbyte\u010dn\u00fdch z\u00e1sah\u016f.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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      Jak dlouho pou\u017e\u00edv\u00e1te syst\u00e9m Better Hotel v aktu\u00e1ln\u00ed podob\u011b?\n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      V aktu\u00e1ln\u00edm nastaven\u00ed pou\u017e\u00edv\u00e1me syst\u00e9m Better Hotel zhruba t\u0159i roky. Po obdob\u00ed covidu jsme za\u010dali p\u0159em\u00fd\u0161let, jak zjednodu\u0161it provoz a z\u00e1rove\u0148 zv\u00fd\u0161it efektivitu. Na trhu sice bylo k dispozici v\u00edce \u0159e\u0161en\u00ed check-in kiosk\u016f, ale \u010dasto za nere\u00e1ln\u00e9 ceny nebo bez ohledu na specifick\u00e9 legislativn\u00ed po\u017eadavky.<\/span><\/p>

      Better Hotel n\u00e1m vy\u0161el vst\u0159\u00edc jak cenov\u011b, tak flexibilitou. Nap\u0159\u00edklad z bezpe\u010dnostn\u00edch d\u016fvod\u016f jsme po\u017eadovali, aby syst\u00e9m nefungoval jen na z\u00e1klad\u011b jednoho PIN k\u00f3du, ale kombinace dvou \u00fadaj\u016f \u2013 \u010d\u00edsla rezervace a \u0161estim\u00edstn\u00e9ho k\u00f3du. T\u00edm je zaji\u0161t\u011bno, \u017ee se nem\u016f\u017ee p\u0159ihl\u00e1sit nepovolan\u00e1 osoba a jsou chr\u00e1n\u011bna osobn\u00ed data host\u016f. Toto nastaven\u00ed pova\u017eujeme za rozumn\u00fd kompromis mezi jednoduchost\u00ed a bezpe\u010dnost\u00ed.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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      Kdybyste m\u011bl celou spolupr\u00e1ci shrnout jednou v\u011btou, jak by zn\u011bla?<\/b><\/span><\/h5>

      Za sebe mohu \u0159\u00edct, \u017ee jsem maxim\u00e1ln\u011b spokojen\u00fd a nad\u0161en\u00fd z toho, jak syst\u00e9m funguje \u2013 bez n\u011bj by n\u00e1\u0161 provoz v t\u00e9to podob\u011b v\u016fbec nebyl mo\u017en\u00fd. Proto\u017ee m\u00e1m v hlav\u011b to, co bylo p\u0159edt\u00edm. A \u017ee u\u017e pamatuju hodn\u011b, tak vid\u00edm, jak ta doba jde dop\u0159edu a jak samoz\u0159ejm\u011b se to zjednodu\u0161uje pro n\u00e1s. <\/span><\/p>

      Petr Kr\u010dm\u00e1\u0159 \u2013 Mana\u017eer Design Merrion Hotel<\/b><\/span><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

      Design Merrion Hotel se nach\u00e1z\u00ed v klidn\u00e9 \u010d\u00e1sti pra\u017esk\u00e9ho \u017di\u017ekova na Jeseniov\u011b ulici a nab\u00edz\u00ed jedine\u010dnou kombinaci \u010dty\u0159hv\u011bzdi\u010dkov\u00e9ho hotelov\u00e9ho standardu a apartm\u00e1nov\u00e9ho pohodl\u00ed. V obdob\u00ed po pandemii pro\u0161el hotel \u010d\u00e1ste\u010dnou transformac\u00ed \u2013 n\u011bkter\u00e9 pokoje byly upraveny na modern\u00ed apartm\u00e1ny ur\u010den\u00e9 pro dlouhodob\u00fd pobyt jednotlivc\u016f, a to na dobu od jednoho m\u011bs\u00edce a\u017e po jeden rok. Zbyl\u00e9 pokoje v nejvy\u0161\u0161\u00edm pat\u0159e z\u016fst\u00e1vaj\u00ed zachov\u00e1ny jako klasick\u00e9 hotelov\u00e9 ubytov\u00e1n\u00ed se v\u0161emi slu\u017ebami, kter\u00e9 jsou u \u010dty\u0159hv\u011bzdi\u010dkov\u00e9ho za\u0159\u00edzen\u00ed samoz\u0159ejmost\u00ed.<\/p>","protected":false},"author":1,"featured_media":13019,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/posts\/13018"}],"collection":[{"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/comments?post=13018"}],"version-history":[{"count":31,"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/posts\/13018\/revisions"}],"predecessor-version":[{"id":13056,"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/posts\/13018\/revisions\/13056"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/media\/13019"}],"wp:attachment":[{"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/media?parent=13018"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/categories?post=13018"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/better-hotel.com\/en\/wp-json\/wp\/v2\/tags?post=13018"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}