{"id":10937,"date":"2024-03-18T10:32:04","date_gmt":"2024-03-18T09:32:04","guid":{"rendered":"https:\/\/better-hotel.com\/?p=10937"},"modified":"2025-05-19T05:59:29","modified_gmt":"2025-05-19T03:59:29","slug":"klic-k-uspechu-v-hotelnictvi-jak-vybrat-ten-spravny-hotelovy-system-2-dil","status":"publish","type":"post","link":"https:\/\/better-hotel.com\/en\/blog\/klic-k-uspechu-v-hotelnictvi-jak-vybrat-ten-spravny-hotelovy-system-2-dil\/","title":{"rendered":"Kl\u00ed\u010d k \u00fasp\u011bchu v hotelnictv\u00ed: Jak vybrat ten spr\u00e1vn\u00fd hotelov\u00fd syst\u00e9m (2. d\u00edl)"},"content":{"rendered":"
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Hled\u00e1te v\u00e1\u0161 vysn\u011bn\u00fd hotelov\u00fd syst\u00e9m? Zaj\u00edm\u00e1 v\u00e1s, co by takov\u00fd syst\u00e9m m\u011bl um\u011bt a na co si d\u00e1t pozor, abyste si vybrali to prav\u00e9? M\u00e1me pro v\u00e1s skv\u011blou zpr\u00e1vu \u2013 pr\u00e1v\u011b jste na\u0161li \u010dl\u00e1nek, kter\u00fd v\u00e1m pom\u016f\u017ee naj\u00edt odpov\u011bdi na v\u0161echny tyto ot\u00e1zky.\n\n\n\n\n\n\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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V n\u00e1vaznosti na n\u00e1\u0161<\/b>\u00a0prvn\u00ed \u010dl\u00e1nek<\/a>\u00a0se dnes pod\u00edv\u00e1me na dal\u0161\u00ed nejd\u016fle\u017eit\u011bj\u0161\u00ed aspekty a funkce, na kter\u00e9 byste se m\u011bli zam\u011b\u0159it p\u0159i v\u00fdb\u011bru hotelov\u00e9ho syst\u00e9mu pro va\u0161e ubytovac\u00ed za\u0159\u00edzen\u00ed.\u00a0Samotn\u00fd v\u00fdb\u011br hotelov\u00e9ho syst\u00e9mu byste ur\u010dit\u011b nem\u011bli podcenit, proto\u017ee rozd\u00edl mezi kvalitn\u00edm a nekvalitn\u00edm hotelov\u00fdm syst\u00e9mem pro v\u00e1s m\u016f\u017ee znamenat <\/span>des\u00edtky promarn\u011bn\u00fdch hodin p\u0159\u00edprav, ztracen\u00e9 pen\u00edze a v neposledn\u00ed \u0159ad\u011b zklaman\u00fd a na\u0161tvan\u00fd person\u00e1l.\u00a0<\/b><\/p>

\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Customer support <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\"\"<\/p>

I kdybyste m\u011bli ten nejlep\u0161\u00ed hotelov\u00fd syst\u00e9m na sv\u011bt\u011b, zcela ur\u010dit\u011b p\u0159ijde \u010das, kdy naraz\u00edte na n\u011bjak\u00fd probl\u00e9m. M\u016f\u017ee to b\u00fdt overbook pokoje, nebo jenom smazan\u00e1 rezervace nepozorn\u00fdm kolegou. Jestli v\u00e1m bude obcho\u010f\u00e1k dan\u00e9ho hotelov\u00e9ho syst\u00e9mu tvrdit, \u017ee jejich syst\u00e9m je naprosto bez probl\u00e9m\u016f a nikdy nic takov\u00e9ho s klienty ne\u0159e\u0161ili, pak vemte nohy na ramena a b\u011b\u017ete rad\u0161i za n\u011bk\u00fdm, kdo k v\u00e1m bude up\u0159\u00edmn\u00fd. <\/b><\/p>

V t\u011bchto chv\u00edl\u00edch pot\u0159ebujete m\u00edt jistotu, \u017ee v\u00e1\u0161 hotelov\u00fd syst\u00e9m m\u00e1 prvot\u0159\u00eddn\u00ed z\u00e1kaznickou podporu, co v\u00e1m zvedne telefon a nenech\u00e1 v\u00e1s na holi\u010dk\u00e1ch. Zkuste si v prvn\u00ed f\u00e1zi testov\u00e1n\u00ed syst\u00e9mu zavolat na z\u00e1kaznickou podporu a uvid\u00edte, jak se o v\u00e1s postaraj\u00ed. Pokud se ze t\u0159\u00ed pokus\u016f t\u0159ikr\u00e1t za\u0159ad\u00edte do fronty na lince, pak u\u017e to ani nemus\u00edte d\u00e1l zkou\u0161et.<\/p>

V dne\u0161n\u00ed dob\u011b v\u00e1m ji\u017e \u0159ada hotelov\u00fdch syst\u00e9mu v r\u00e1mci z\u00e1kladn\u00ed ceny poskytne va\u0161eho vlastn\u00edho account managera. Tento \u010dlov\u011bk se o v\u00e1s star\u00e1 dlouhodob\u011b a \u0159e\u0161\u00ed s v\u00e1mi v\u0161echny va\u0161e probl\u00e9my. Pokud jste n\u011bco \u0159e\u0161ili p\u0159ed m\u011bs\u00edcem a a\u017e te\u010f jste p\u0159i\u0161li na to, v dan\u00e9 v\u011bci pot\u0159ebujete podniknout dal\u0161\u00ed kroky, v\u00e1\u0161 account manager u\u017e bude v\u011bd\u011bt o \u010dem mluv\u00edte a nebudete mu muset vysv\u011btlovat cel\u00fd probl\u00e9m znovu od za\u010d\u00e1tku.<\/p>

P\u0159i v\u00fdb\u011bru hotelov\u00e9ho syst\u00e9mu si ov\u011b\u0159te fungov\u00e1n\u00ed z\u00e1kaznick\u00e9 podpory a zjist\u011bte si p\u0159esn\u011b od kdy do kdy funguje a co se stane, kdy\u017e se n\u00e1hodou ve 3 r\u00e1no nebudete moct do syst\u00e9mu p\u0159ihl\u00e1sit.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Cena a n\u00e1vratnost investice<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Cena zaj\u00edm\u00e1 n\u00e1s v\u0161echny. V\u011bt\u0161ina hotelov\u00fdch syst\u00e9m\u016f m\u00e1 dnes cenu odstup\u0148ovanou podle po\u010dtu pokoj\u016f va\u0161eho ubytov\u00e1n\u00ed. U cenov\u00e9 nab\u00eddky hotelov\u00e9ho syst\u00e9mu si hlavn\u011b zjist\u011bte, co v\u0161echno je v r\u00e1mci dan\u00e9 ceny zahrnuto. Budete muset n\u011bco zaplatit nav\u00edc za p\u0159ipojen\u00ed na Booking.com a Airbnb? Jsou v\u0161echny moduly dan\u00e9ho syst\u00e9mu zahrnuty v cen\u011b, nebo si nap\u0159\u00edklad za \u00faklidovou aplikaci budete muset p\u0159iplatit? Pokud n\u011b\u010demu z cenov\u00e9 nab\u00eddky nerozum\u00edte, tak se ptejte, dokud v\u00e1m nebude v\u0161e jasn\u00e9. Je rozhodn\u011b lep\u0161\u00ed se na za\u010d\u00e1tku spolupr\u00e1ce 10x zeptat, ne\u017e b\u00fdt velmi nep\u0159\u00edjemn\u011b p\u0159ekvapen\u00fd co je a co nen\u00ed sou\u010d\u00e1st\u00ed p\u016fvodn\u00ed cenov\u00e9 nab\u00eddky. <\/b><\/p>

V\u00fdb\u011br hotelov\u00e9ho syst\u00e9mu nesm\u00edte br\u00e1t jako n\u00e1kup housek v pek\u00e1rn\u011b, ale jako investici. Co se t\u00edm sna\u017e\u00edm \u0159\u00edct? Vezm\u011bte si cenovou nab\u00eddku hotelov\u00e9ho syst\u00e9mu a pod\u00edvejte se na m\u011bs\u00ed\u010dn\u00ed platbu. Pro zjednodu\u0161en\u00ed \u0159ekn\u011bme, \u017ee cena za jeden m\u011bs\u00edc je 5 000,- K\u010d. Nyn\u00ed se pod\u00edvejte na hlavn\u00ed funkce syst\u00e9mu a spo\u010d\u00edtejte si kolik v\u00e1m ka\u017ed\u00e1 jednotliv\u00e1 funkce u\u0161et\u0159\u00ed pr\u016fm\u011brn\u011b \u010dasu. Pokud va\u0161e recepce tr\u00e1v\u00ed ka\u017ed\u00fd den dv\u011b hodiny t\u00edm, \u017ee pos\u00edl\u00e1 klient\u016fm emaily, pak nen\u00ed t\u011b\u017ek\u00e9 spo\u010d\u00edtat, \u017ee za m\u011bs\u00edc touto \u010dinnost\u00ed va\u0161e recepce zabije dohromady \u0161edes\u00e1t hodin. Dal\u0161\u00ed dv\u011b hodiny denn\u011b tr\u00e1v\u00edte t\u00edm, \u017ee p\u0159episujete rezervace z rezerva\u010dn\u00edch port\u00e1l\u016f? Dal\u0161\u00edch \u0161edes\u00e1t hodin. Ka\u017ed\u00e9 r\u00e1no pl\u00e1nujete hodinu \u00faklidy? T\u0159icet hodin. A tak d\u00e1le.<\/p>

Na konci tohoto procesu se pod\u00edvejte, kolik hodin pr\u00e1ce za dan\u00fd m\u011bs\u00ed\u010dn\u00ed poplatek u\u0161et\u0159\u00edte. Kdy\u017e z\u016fstanu u p\u0159\u00edkladu z p\u0159edchoz\u00edho odstavce, tak mi vych\u00e1z\u00ed, \u017ee si m\u016f\u017eu 150 hodin pr\u00e1ce za m\u011bs\u00edc koupit za 5 000,- K\u010d. Jednu hodinu si tak budu od hotelov\u00e9ho syst\u00e9mu kupovat za cca 33,- K\u010d, co\u017e je skoro \u010dty\u0159ikr\u00e1t m\u00ed\u0148, ne\u017e je minim\u00e1ln\u00ed mzda p\u0159epo\u010dten\u00e1 na hodinu.<\/p>

Krom\u011b \u00faspory \u010dasu nezapome\u0148te do va\u0161ich \u00favah zahrnout i dal\u0161\u00ed faktory. Zv\u00fd\u0161\u00ed se mi s nov\u00fdm syst\u00e9mem po\u010det p\u0159\u00edm\u00fdch rezervac\u00edch a u\u0161et\u0159\u00edm na proviz\u00edch rezerva\u010dn\u00edch port\u00e1l\u016f? Budu moct rychle a efektivn\u011b pos\u00edlat emailov\u00e9 nab\u00eddky, \u010d\u00edm\u017e si zv\u00fd\u0161\u00edm obsazenost a zisk? M\u016f\u017eu odjet na dovolenou na Kan\u00e1rech a v p\u0159\u00edpad\u011b probl\u00e9mu se p\u0159ihl\u00e1sit do syst\u00e9mu p\u0159\u00edmo z pl\u00e1\u017ee?<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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V\u00fdvoj, aktualizace a integrace<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\"\"Vyv\u00edj\u00ed se dan\u00fd hotelov\u00fd syst\u00e9m, nebo u\u017e z\u016fst\u00e1v\u00e1 10 let stejn\u00fd? Vyd\u00e1v\u00e1 dan\u00fd syst\u00e9m pravideln\u00e9 aktualizace a opravy? M\u00e1te zkr\u00e1tka pocit, \u017ee ta firma n\u011bkam sm\u011b\u0159uje a chce b\u00fdt nejlep\u0161\u00ed? Pak jste narazili na velmi dobr\u00e9ho partnera. Neust\u00e1l\u00fd v\u00fdvoj je z\u00e1rukou toho, \u017ee v\u017edy budete m\u00edt v ruce aktu\u00e1ln\u00ed a funk\u010dn\u00ed n\u00e1stroj k va\u0161\u00ed pr\u00e1ci. <\/b><\/span><\/p>

Pro p\u0159edstavu Google Hotel Ads<\/a> je cca rok star\u00e1 z\u00e1le\u017eitost. Jednoduch\u00e9 propojen\u00ed s touto slu\u017ebou zved\u00e1 u na\u0161ich klient\u016f pr\u016fm\u011brn\u011b po\u010det p\u0159\u00edm\u00fdch rezervac\u00ed o cca 20 a\u017e 30 % oproti p\u0159edchoz\u00edm obdob\u00ed. Pokud v\u00e1\u0161 hotelov\u00fd syst\u00e9m zasp\u00ed \u2013 m\u00e1te jednodu\u0161e sm\u016flu. V\u00fdvoj se ale net\u00fdk\u00e1 pouze propojen\u00ed s nov\u00fdmi slu\u017ebami.<\/p>

Zjist\u011bte si mo\u017enosti integrace a propojen\u00ed s dal\u0161\u00edmi syst\u00e9my. Pokud na denn\u00ed b\u00e1zi pou\u017e\u00edv\u00e1te platebn\u00ed br\u00e1nu, jste p\u0159ipojeni na 5 rezerva\u010dn\u00edch port\u00e1l\u016f, v hotelu m\u00e1te nainstalovan\u00e9 chytr\u00e9 z\u00e1mky a chytr\u00e9 vyt\u00e1p\u011bn\u00ed a v\u00e1\u0161 \u00fa\u010detn\u00ed u\u017e nem\u016f\u017ee va\u0161e exporty doklad\u016f v excelu ani vid\u011bt, pak si u dan\u00e9 firmy ov\u011b\u0159te, \u017ee v\u0161echny tyto syst\u00e9my budete um\u011bt s hotelov\u00fdm syst\u00e9mem propojit. Krom\u011b dal\u0161\u00ed obrovsk\u00e9 \u00faspory \u010dasu m\u016f\u017eete zpravidla dal\u0161\u00ed syst\u00e9my alespo\u0148 \u010d\u00e1ste\u010dn\u011b ovl\u00e1dat ze sv\u00e9ho hotelov\u00e9ho syst\u00e9mu, \u010d\u00edm\u017e z\u00edsk\u00e1te \u0159\u00e1dov\u011b v\u011bt\u0161\u00ed p\u0159ehled o tom, co se u v\u00e1s na hotelu vlastn\u011b d\u011bje.<\/p>

Za obecn\u011b nejd\u016fle\u017eit\u011bj\u0161\u00ed aspekt b\u00fdv\u00e1 pova\u017eov\u00e1n v\u00fdvoj a \u00faprava funkc\u00ed v hotelov\u00e9m syst\u00e9mu. Pokud m\u00e1te n\u00e1vrh na novou funkci, kter\u00e1 by mohla pomoc v\u00edce lidem, je zde \u0161ance, \u017ee se j\u00ed do\u010dk\u00e1te? A bude ta funkce zadarmo, nebo budete muset s\u00e1hnout hluboko do sv\u00e9 pen\u011b\u017eenky? To jsou v\u0161echno ot\u00e1zky, kter\u00e9 byste si p\u0159i v\u00fdb\u011bru hotelov\u00e9ho syst\u00e9mu m\u011bli rozhodn\u011b pokl\u00e1dat. Po obdr\u017een\u00ed odpov\u011bd\u00ed si rovn\u011b\u017e budete moct ud\u011blat lep\u0161\u00ed obr\u00e1zek o tom, s k\u00fdm vlastn\u011b chcete spolupracovat.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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V\u0161echno pod jednou st\u0159echou \u2013 all in one \u0159e\u0161en\u00ed\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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V listopadu 2023 jsem pom\u011brn\u011b intenzivn\u011b jednal s jedn\u00edm na\u0161\u00edm potenci\u00e1ln\u00edm klientem. Klient m\u011bl st\u0159edn\u011b velk\u00fd hotel, kr\u00e1snou hotelovou restauraci a k tomu velkou finskou saunu a v\u00ed\u0159ivku. Kdy\u017e jsem se ho ptal, jak v sou\u010dasn\u00e9 dob\u011b v\u0161echno spravuje, tak na m\u011b vysypal seznam p\u011bti syst\u00e9m\u016f. Klient m\u011bl speci\u00e1ln\u00ed syst\u00e9m pro sv\u016fj hotel, online rezervace, channel manager, restauraci a rezervace wellnessu. <\/b><\/p>

M\u00edt p\u011bt syst\u00e9m\u016f na spr\u00e1vu va\u0161eho ubytovac\u00edho za\u0159\u00edzen\u00ed je zhruba stejn\u011b praktick\u00e9, jako m\u00edt p\u011bt servis\u016f pro va\u0161e auto. V jednom by v\u00e1m opravovali motor, v druh\u00e9m p\u0159evodovku, ve t\u0159et\u00edm by v\u00e1m m\u011bnili kola a tak d\u00e1le. Komplikovan\u00e9, zbyte\u010dn\u00e9 a neefektivn\u00ed. V dne\u0161n\u00ed dob\u011b v\u00e1m u\u017e spousta hotelov\u00fdch syst\u00e9m\u016f nab\u00eddne all in one \u0159e\u0161en\u00ed. V\u0161echno, co pot\u0159ebujete pro spr\u00e1vu va\u0161eho hotelu najdete pod jednou st\u0159echou. To zn\u00ed fajn, ale co to vlastn\u011b znamen\u00e1 a pro\u010d byste to vlastn\u011b m\u011bli cht\u00edt?<\/p>

V\u0161echno m\u016f\u017eete spravovat v jednom syst\u00e9mu \u2013 \u017e\u00e1dn\u00e9 p\u0159eklik\u00e1v\u00e1n\u00ed mezi syst\u00e9my, \u017e\u00e1dn\u00e9 ru\u010dn\u00ed p\u0159episov\u00e1n\u00ed dat. Host si u v\u00e1s dal ve\u010de\u0159i a je\u0161t\u011b si objednal na dv\u011b hodiny wellness? \u017d\u00e1dn\u00fd probl\u00e9m, syst\u00e9m za v\u00e1s automaticky nat\u00ed\u017e\u00ed ob\u011b \u010d\u00e1stky na host\u016fv \u00fa\u010det a uprav\u00ed dostupnost wellness pro ostatn\u00ed hosty.<\/p>

P\u0159i\u0161la k v\u00e1m nov\u00e1 recep\u010dn\u00ed? Pot\u0159ebujete ji pro\u0161kolit? Spravujete v\u0161echno v jednom syst\u00e9mu? Skv\u011bl\u00e9, jedno \u0161kolen\u00ed j\u00ed bude naprosto sta\u010dit. Pos\u00edlat recep\u010dn\u00ed na p\u011bt \u0161kolen\u00ed je prost\u011b nesmysl.<\/p>

N\u011bco v\u00e1m v syst\u00e9mu nesed\u00ed, nebo se n\u011bco pokazilo? Zkuste zavolat na t\u0159i \u010d\u00edsla z\u00e1kaznick\u00e9 podpory a garantuji v\u00e1m, \u017ee v\u00e1m ka\u017ed\u00e1 z\u00e1kaznick\u00e1 linka dan\u00e9ho syst\u00e9mu \u0159ekne, \u017ee chyba nen\u00ed u nich, ale u dal\u0161\u00edho napojen\u00e9ho syst\u00e9mu. Pokud m\u00e1te all in one \u0159e\u0161en\u00ed, pak v\u00e1m sta\u010d\u00ed zavolat pouze na jedno \u010d\u00edslo a z\u00e1kaznick\u00e1 podpora v\u00e1m pom\u016f\u017ee dan\u00fd probl\u00e9m vy\u0159e\u0161it.<\/p>

Dal\u0161\u00ed nespornou v\u00fdhodou je finan\u010dn\u00ed str\u00e1nka. All in one hotelov\u00e9 syst\u00e9my v\u00e1s obecn\u011b vyjdou levn\u011bji, ne\u017e kdy\u017e si budete celkov\u00e9 \u0159e\u0161en\u00ed kupovat po \u010d\u00e1stech.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Shrnut\u00ed <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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P\u0159i v\u00fdb\u011bru hotelov\u00e9ho syst\u00e9mu je nezbytn\u00e9 zam\u011b\u0159it se na n\u011bkolik kl\u00ed\u010dov\u00fdch aspekt\u016f pro efektivn\u00ed a hladk\u00fd provoz va\u0161eho hotelu.<\/b><\/span><\/p>